What Does a Warranty Guarantee

question 94

Multiple Choice

What does a warranty guarantee?

• A) The seller will replace or repair the product at no charge if the customer finds a cheaper substitute.
• B) The buyer has read and understood the information provided in the owners' manual.
• C) Consumers will have access to a customer complaint resolution hot line.
• D) The product sold will be acceptable for the purpose for which the buyer intends to use it.

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Definitions:

Internal Attributions

The process of attributing the cause of a person's behavior to internal or personal factors, rather than external situational factors.

External Attributions

The process of explaining someone's behavior by referring to situational or environmental factors.

Self-Serving Bias

A common cognitive bias that causes individuals to attribute success to personal factors and failures to external factors.

External Attributions

The process of attributing the cause of one's own or another's behavior to external factors or the environment.