A Retailer Allows Its Employees to Handle Customer Complaints Without

question 140

Multiple Choice

A retailer allows its employees to handle customer complaints without having to ask for permission or directions from management. Which of the following activities would this policy encourage?

• A) employees feeling empowered to help customers
• B) employees ignoring the rights of customers
• C) employees actively helping customers
• D) employees avoiding customers

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Definitions:

Shopkeeper's Statute

refers to laws that give retail merchants or their employees the authority to detain suspected shoplifters under certain conditions.

Trespass to Land

An unauthorized physical intrusion onto someone else's property.

Unauthorized

Actions or accesses that are not permitted or approved by the rightful owner or authority.

Intrusion

A violation of someone's space or privacy without their consent.