Which of the Following Is Important to Measure, Otherwise Problems

question 121

Multiple Choice

Which of the following is important to measure, otherwise problems are not identified and aren't corrected until it is too late and the customer is lost?

• A) satisfaction
• B) customer service
• C) defects
• D) value

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Definitions:

Primary Reserves

Liquid assets held by financial institutions as a primary means to meet immediate withdrawal demands or regulatory requirements.

Secondary Reserves

Liquid assets that can quickly be converted into cash but are not held as compulsory reserves by a financial institution.

Components

The individual parts or elements that make up a larger object or system.

Borrowed Reserves

Funds that commercial banks borrow from the central bank, often used to meet reserve requirements or to manage liquidity.