What Should a Company Do to Build Customer Loyalty

question 91

Multiple Choice

What should a company do to build customer loyalty?

• A) have a loyalty points program
• B) offer discounts for regular customers
• C) invite customers to special customer appreciation nights
• D) reduce the effort a customer must go through to get a problem solved

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Definitions:

Formal Operational

A stage in Piaget's theory of cognitive development where individuals learn to think abstractly, reason logically, and plan strategically.

Sociocultural Cognitive Theory

A theory that emphasizes the impact of social interaction, culture, and language on cognitive development.

Cognitive Development

Cognitive Development is the study of how thinking, problem solving, and intelligence evolve from childhood to adulthood.

Piaget's Theory

A theory of cognitive development that describes how children develop logical thinking from infancy through adolescence through a series of stages.