In Measuring, If a Company Has Met Customer Needs Through

question 84

Multiple Choice

In measuring, if a company has met customer needs through gap analysis, what is the first step?

• A) determine the real gap that exists
• B) measure the gap
• C) determine the sources of the gap
• D) take corrective action

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Definitions:

Electron Orbital

A mathematical function that describes the wave-like behavior of either one electron or a pair of electrons in an atom.

Energy Level

An energy level is a quantized state of energy that an electron can occupy in an atom, related to the electron's position and movement.

D Orbitals

Refers to a set of orbitals in an atom that have a distinctive shape and can hold up to 10 electrons, important in the distribution of electrons in atoms.

Shape

A geometric figure or form determined by its external boundaries or contours.