What Should a Company Do to Build Customer Loyalty

question 91

Multiple Choice

What should a company do to build customer loyalty?

• A) have a loyalty points program
• B) offer discounts for regular customers
• C) invite customers to special customer appreciation nights
• D) reduce the effort a customer must go through to get a problem solved

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Definitions:

Gender Differences

The distinctions in characteristics, roles, and behaviors typically associated with being male or female.

Social Behaviors

Actions that individuals exhibit within a society, influenced by social norms, culture, and interpersonal relationships.

Legal Equality

The principle that all individuals are entitled to the same legal rights and obligations, regardless of personal characteristics or status.

Social Equality

The condition in which all individuals within a society have the same status in certain respects, including civil rights, freedom of speech, property rights, and equal access to social goods and services.