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As the help desk personnel screen problems, they must also track the activities involved in resolving each complaint in a help desk ____________________ system.
Communicates Meaning
The act of conveying or transmitting ideas, thoughts, or feelings in a way that others can understand.
Voice
The distinctive tone or style of a writer or speaker, which conveys their attitude, personality, and character.
Sound Reasons
Justifications or explanations that are based on valid logic or evidence.
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