Which of the Following Speech Recognition-Based Technologies Is Used for Telephone

question 116

Multiple Choice

Which of the following speech recognition-based technologies is used for telephone surveys,and to guide customers through the various menu options when calling a company's customer service line?

• A) bar code reader
• B) smart card reader
• C) biometric scanner
• D) interactive voice response
• E) computer-aided translation

Recognize the significance of managing emotional aspects of conflicts.

Analyze the implications of poorly set objectives and poorly designed reward systems on conflict.

Appreciate the importance of addressing the underlying causes of conflicts to prevent future occurrences.

Examine the role of cooperation and assertiveness in conflict resolution.

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Definitions:

Dividend Payout Ratio

A financial ratio that shows the percentage of a company's earnings distributed to shareholders as dividends.

Market Price

The amount of money a buyer is willing to pay for a good or service in a competitive marketplace.

Dividends

Payments made by a corporation to its shareholders, usually as a distribution of profits.

Common Stock

A type of equity ownership in a corporation, representing a claim on part of the company's profits and assets.