Ben Buys a Camera from Xenthix Which Starts Malfunctioning,as the Camera

question 77

Multiple Choice

Ben buys a camera from Xenthix which starts malfunctioning,as the camera fell down from his hand and broke its lens.When he opts for an exchange,the customer representative says that an exchange or repair is not possible because the damage is of a physical nature and not covered under warranty.Which of the following consequences,if true,would be an example of consumer-to-consumer electronic commerce?

• A) Ben sells the camera to Balvinder Singh on Iora.com.
• B) Ben files an online suit against Xenthix.
• C) Ben files a complaint on Xenthix's Web site asking for a refund.
• D) Ben buys another camera from Xenthix's online store.
• E) Ben sells the camera to the world's largest used camera dealer Koenister.com.

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Definitions:

Normative

Relating to an established standard or norm; often used to describe behaviors or conditions that are considered typical within a specific society or group.

Conscientiousness

A personality trait characterized by thoroughness, diligence, and the carefulness of an individual.

Neuroticism

A personality trait characterized by tendencies toward anxiety, moodiness, worry, envy, and jealousy.

Agreeableness

A personality trait characterized by warmth, kindness, and a tendency to cooperate and seek harmony in social interactions.