Which of the Following Portrays the Individualized Service Benefit of a Customer

question 59

Multiple Choice

Which of the following portrays the individualized service benefit of a customer relationship management (CRM) system?

• A) learning how each customer defines product and service quality so that customized product, pricing, and services can be designed or developed collaboratively
• B) providing product information, sales status, support information, issue tracking, and so on
• C) integrating all information for all points of contact with the customers so that all who interact with customers have the same view and understand current issues
• D) providing integrated information which removes information handoffs thereby speeding both sales and support processes
• E) enabling improved record keeping and efficient methods of capturing customer complaints that help to identify and solve problems faster

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Definitions:

AVC

Average Variable Cost, the total variable costs divided by the quantity of output produced.

AVC

Average Variable Cost refers to the sum of all variable expenses incurred when producing an item, divided by the number of units produced.

ATC

Average Total Cost is determined by dividing the overall cost by the output quantity produced.

MC

Short for Marginal Costs, representing the additional cost incurred in producing one additional unit of a good or service.