Which of the Following Examples Portrays the 24/7/365 Operation of a Customer

question 57

Multiple Choice

Which of the following examples portrays the 24/7/365 operation of a customer relationship management (CRM) system?

• A) Web-based interfaces that provide product information, sales status, support information, issue tracking, and so on
• B) enabling improved record keeping and efficient methods of capturing customer complaints that help to identify problems faster
• C) tracking customer behavior over time that helps to identify future opportunities for product and service offerings
• D) App-based technologies that remove information handoffs thereby speeding both sales and support processes
• E) learning how each customer defines product and service quality so that customized product, pricing, and services can be designed or developed collaboratively

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Definitions:

Water

A tasteless, odorless, and transparent liquid that forms the world's streams, lakes, oceans, and rain and is necessary for all known forms of life.

Gate Control

Refers to the gate control theory of pain which posits that pain signals pass through neural "gates" in the spinal cord and can be modulated by other neural signals.

Theory of Pain

A conceptual framework for understanding the mechanisms of pain perception, processing, and the experience of pain.

Regulatory

Regulatory refers to the capacity or authority to control, direct, or adjust practices, actions, or systems according to rules, standards, or laws.