________ Refers to Systems That Automate Requests,complaints,product Returns,and Information Requests

question 21

Multiple Choice

________ refers to systems that automate requests,complaints,product returns,and information requests.

• A) Data warehouse
• B) Enterprise marketing management
• C) Customer service and support
• D) Execution management
• E) Sales force automation

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Definitions:

Normal Good

A type of good for which demand increases as the income of consumers increases, and vice versa.

Supply Schedule

A table of numbers showing the amounts of a good or service producers are willing and able to make available for sale at each of a series of possible prices during a specified period of time.

Price-Elasticity

A measure of how the quantity demanded or supplied of a good changes in response to a change in its price.

Price Elasticity

The measure of how much the quantity demanded of a good responds to a change in its price.