________ Focuses on Studying Customer Behavior and Perceptions in Order

question 50

Multiple Choice

________ focuses on studying customer behavior and perceptions in order to provide the business intelligence necessary to identify new opportunities and to provide superior customer service.

• A) Analytical customer relationship management (CRM)
• B) Sales force automation
• C) Operational customer relationship management (CRM)
• D) Collaborative design automation
• E) Integrated customer relationship management (CRM)

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Definitions:

Nutritious

Providing essential nutrients that contribute to good health and well-being.

Behavior Genetics

The field that seeks to discover the influence of heredity and environment on individual differences in human traits and development.

Hereditary Basis

The genetic foundation or origin of a trait, characteristic, disorder, or disease passed from parents to offspring.

Behavioral Geneticist

A scientist who studies the role of genetic factors in shaping behaviors and traits.