Which of the Following Portrays the Individualized Service Benefit of a Customer

question 59

Multiple Choice

Which of the following portrays the individualized service benefit of a customer relationship management (CRM) system?

• A) learning how each customer defines product and service quality so that customized product, pricing, and services can be designed or developed collaboratively
• B) providing product information, sales status, support information, issue tracking, and so on
• C) integrating all information for all points of contact with the customers so that all who interact with customers have the same view and understand current issues
• D) providing integrated information which removes information handoffs thereby speeding both sales and support processes
• E) enabling improved record keeping and efficient methods of capturing customer complaints that help to identify and solve problems faster

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Definitions:

Brainstorming Sessions

Collaborative group meetings focused on generating a wide range of ideas or solutions to a specific problem.

Meeting Length

The duration for which a meeting is planned or actually takes place.

Nonverbal Messages

Communication without words, including gestures, facial expressions, and body language, conveying meaning.

Visual Kinesic Communication

Communication through visual non-verbal cues, such as body language, gestures, and facial expressions, which convey messages without the use of words.