Which of the Following Portrays the Improved Product Development Benefit

question 28

Multiple Choice

Which of the following portrays the improved product development benefit of a customer relationship management (CRM) system?

• A) learning how each customer defines product and service quality so that customized product, pricing, and services can be designed or developed collaboratively
• B) providing product information, sales status, support information, issue tracking, and so on
• C) providing integrated information that removes information handoffs thereby speeding both sales and support processes
• D) enabling improved record keeping and efficient methods of capturing customer complaints that help to identify problems faster
• E) tracking customer behavior over time that helps to identify future opportunities for product and service offerings

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Definitions:

Lintel

A horizontal support across the top of a door or window, often used in architecture to bear the weight of the structure above.

Old Palace Period

A phase in Minoan civilization, characterized by the construction of large administrative and ceremonial centers on Crete, dating from circa 1900 to 1700 BCE.

Minoan Art

The art produced by the Minoan civilization, known for its sophisticated and vibrant frescoes, pottery, and sculptures, which flourished on the island of Crete during the Bronze Age.

Volcanic Eruption

A geological event where molten rock, ash, and gases are expelled from a volcano, often with powerful and destructive force.