Which of the Following Examples Explains the Improved Planning Benefit

question 25

Multiple Choice

Which of the following examples explains the improved planning benefit of using a customer relationship management (CRM) system?

• A) enabling improved record keeping and efficient methods of capturing customer complaints that help to identify problems faster
• B) learning how each customer defines product and service quality so that customized product, pricing, and services can be designed or developed collaboratively
• C) providing mechanisms for managing and scheduling sales follow-ups to assess satisfaction, repurchase probabilities, time frames, and frequencies
• D) tracking customer behavior over time that helps to identify future opportunities for product and service offerings
• E) providing integrated information that removes information handoffs thereby speeding both sales and support processes

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Definitions:

Blurred Distinction

A situation where the clear differentiation between two concepts, categories, or objects becomes vague or ambiguous.

American And Foreign Companies

American and foreign companies differ mainly in their country of incorporation and operation, impacting their regulatory, tax, and market environment.

Federal Trade Commission

An independent agency of the United States government, established in 1914, whose principal mission is the promotion of consumer protection and the elimination and prevention of anticompetitive business practices.

False And Deceptive Advertising

Marketing practices that mislead or lie to consumers about the benefits, qualities, or ingredients of a product or service.