Which of the Following Examples Explains the Improved Planning Benefit

question 25

Multiple Choice

Which of the following examples explains the improved planning benefit of using a customer relationship management (CRM) system?

• A) enabling improved record keeping and efficient methods of capturing customer complaints that help to identify problems faster
• B) learning how each customer defines product and service quality so that customized product, pricing, and services can be designed or developed collaboratively
• C) providing mechanisms for managing and scheduling sales follow-ups to assess satisfaction, repurchase probabilities, time frames, and frequencies
• D) tracking customer behavior over time that helps to identify future opportunities for product and service offerings
• E) providing integrated information that removes information handoffs thereby speeding both sales and support processes

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Definitions:

Unshakable Sadness

A profound and persistent feeling of sadness that is resistant to change, often associated with major depressive disorder.

Humors

According to the Greeks and Romans, bodily chemicals that influence mental and physical functioning.

Lobotomy

A surgical procedure that involves severing connections in the brain's prefrontal cortex, historically used to treat mental illness with often severe consequences.

Bloodletting

An ancient medical treatment that involved withdrawing blood from a patient to cure or prevent illness and disease.