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________ Is the First Component of an Operational Customer Relationship

question 46

Multiple Choice

________ is the first component of an operational customer relationship management system that supports a broad range of business processes,such as tracking and managing customer history and preferences,account and contact management,and order processing and tracking.


Definitions:

Scarcity

A condition of limited resources available, making them more valuable or desirable.

Lowballing Technique

A persuasion and sales strategy where an initially lower price is presented to get agreement, only to increase it later on.

Foot-In-The Door Technique

A compliance tactic that involves getting a person to agree to a large request by first setting them up by having them agree to a modest request.

Social Proof

The psychological phenomenon where people assume the actions of others in an attempt to reflect correct behavior for a given situation.

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