________ Refers to Systems That Automate Requests,complaints,product Returns,and Information Requests

question 21

Multiple Choice

________ refers to systems that automate requests,complaints,product returns,and information requests.

• A) Data warehouse
• B) Enterprise marketing management
• C) Customer service and support
• D) Execution management
• E) Sales force automation

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Definitions:

Problem-solution

A method or format used to describe an issue and propose remedies or strategies for addressing it, common in writing, presentations, and analytical discussions.

Correspondence

The exchange of written communication between individuals or organizations.

Business Complaint

A formal expression of dissatisfaction or grievance related to a company's products, services, or practices.

Progress Report

is a document or update that provides stakeholders with information about the current status of a project, including achievements, challenges faced, and future plans.