Identify the Factors That Help in Building Models of Customer

question 15

Multiple Choice

Identify the factors that help in building models of customer demand in an analytical customer relationship management (CRM) system.

• A) sales forecasting and performance analyses
• B) account and contact management
• C) price, quality, and satisfaction analysis of competitors
• D) customer history and preferences management
• E) order processing and tracking

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Definitions:

External Community Building

The process of creating and fostering relationships outside an organization or group to enhance growth, support, and mutual benefits.

Curation Sites

Websites or platforms that collect, organize, and present content from various sources around specific topics or themes.

Content Ownership

The legal right or control over the creation, use, and distribution of original works or material.

Audience Behavior

Patterns or actions exhibited by an audience, often influenced by various factors such as cultural background or personal preferences.