Customer Relationship Management Allows Organizations to Focus on Driving Revenue

question 48

True/False

Customer relationship management allows organizations to focus on driving revenue as well as on reducing costs,as opposed to emphasizing only cost cutting.

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Definitions:

Requires Skill

Implies that a task or activity necessitates certain abilities or expertise to be performed successfully.

Managers

Individuals in an organization responsible for planning, leading, organizing, and controlling resources to achieve specific goals.

Information Filtering

The process of assessing and selecting relevant information from a larger pool to manage overload and focus on what's most important.

Intentional Distortion

The deliberate manipulation or alteration of information or data to mislead or serve a specific agenda.