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Customer Service and Support,the Second Component of an Operational Customer

question 85

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Customer service and support,the second component of an operational customer relationship management (CRM),refers to systems that support the day-to-day sales activities of an organization.


Definitions:

Labour Hours

Refers to the total amount of work time spent by employees, including both direct and indirect labor activities.

Facility-sustaining Activities

Costs and activities associated with maintaining a manufacturing or production facility at an operational status, independent of the actual levels of production.

Batch-level Activities

Operations and tasks performed for a group of units produced as a single batch, costing is aggregated at the batch level.

ABC

Activity-Based Costing, a method of allocating costs to products or services based on the resources they consume.

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