Customer Service and Support,the Second Component of an Operational Customer

question 85

True/False

Customer service and support,the second component of an operational customer relationship management (CRM),refers to systems that support the day-to-day sales activities of an organization.

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Definitions:

Operating Costs

Expenses associated with the day-to-day operations of a business, including rent, utilities, and payroll.

Purchase Price

The amount paid to acquire a product or service, or the cost at which something is bought.

Salvage Value

The forecasted worth of an asset upon reaching the end of its utility.

Discount Rate

The interest rate charged to commercial banks and other depository institutions for loans received from the central bank's discount window.