Which of the Following Best Describes Customer Satisfaction

question 135

Multiple Choice

Which of the following best describes customer satisfaction?

• A) It is important only to companies that have a differential competitive advantage.
• B) It is the same as customer value.
• C) It determines what kind of marketing strategy will be used.
• D) It refers to the customer's feeling that a product has met or exceeded expectations.

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Definitions:

Radius

A bone in the forearm that extends from the lateral side of the elbow to the thumb side of the wrist.

Clavicle

A slender, curved long bone that connects the sternum and the scapula; also called the collar bone.

Scapula

Also known as the shoulder blade, it is a large, flat triangular bone located in the upper back, connecting the humerus (upper arm bone) with the clavicle (collarbone).

Humerus

The long bone in the upper arm, extending from the shoulder to the elbow.