"It's Too Bad My Car Was Totalled by the Tree

question 123

Multiple Choice

"It's too bad my car was totalled by the tree that fell on it during the hurricane, but now I can get that new car I've been wanting." This is an example of:

• A) reappraising the situation.
• B) making social comparisons.
• C) learning from the experience.
• D) cultivating a sense of humour.

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Definitions:

Balanced Scorecard

A strategic planning and management system used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organizational performance against strategic goals.

Return on Investment (ROI)

An evaluation metric that assesses the effectiveness or financial gain of an investment by dividing the net earnings by the initial investment cost.

Residual Income

The net operating income that an investment center earns above the minimum required return on its operating assets.

Non-Value-Added Time

Time spent on production or administrative activities that do not contribute to the customer's value perception of the product or service.