The Junior Class at a Local High School Was Stunned

question 247

Multiple Choice

The junior class at a local high school was stunned when an alcohol-impaired driver missed a turn and caused a fatal accident involving a classmate. The school crisis team noted that many classmates responded in ways that seemed to indicate that they were invulnerable to this kind of tragedy because "They were careful drivers who always wore seatbelts." The crisis team concluded that these students were using the defence mechanism called:

• A) displacement.
• B) reaction formation.
• C) projection.
• D) denial.

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Definitions:

David A. Garvin's Model

A framework developed by David A. Garvin that outlines eight dimensions of product quality, including performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.

Learning Organization

An organization that prioritizes and facilitates continuous learning and development among its members, adapting and evolving in response to changes and challenges.

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An ongoing effort to improve products, services, or processes by making incremental enhancements over time.

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The state of being certain or confident in something, without any doubt.