When Confronted with the Controversy and the Apparent Poor Morale

question 5

Multiple Choice

When confronted with the controversy and the apparent poor morale of the evening staff,the unit manager decided the staff needed to take some time off.He scheduled holidays for the staff without consulting them.A couple of the staff nurses approached the manager and indicated that the problem was not scheduling,but rather the team leader and her patient assignments.What was the unit manager's first missed step in problem solving?

• A) Not using a problem-solving model
• B) Not considering a number of alternatives
• C) Poor evaluation of outcomes
• D) Incorrect problem identification

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Definitions:

Public Interest

The welfare or well-being of the general public, often used as a consideration in law, policy-making, or governance.

Public Sector

The portion of an economy that is controlled by the government, including various public services and enterprises.

Supreme Authority

The highest level of command or control in an organization or a system.

Tax Payer

An individual or entity that is obligated to make contributions to government funds through the payment of taxes.