The Nurse Manager Frequently Interacts with Staff and Other Hospice

question 5

Multiple Choice

The nurse manager frequently interacts with staff and other hospice facility employees.Communication was purposeful because the manager assessed current issues,such as specific satisfactions and dissatisfactions with the newly implemented computerized documentation system.Informally,the manager gathered available staff members to address similar learning needs.Many times,staff members were found coaching other staff about improving use of the new system.According to Senge (1990) ,the activities demonstrated in this example are

• A) dialogue and team learning.
• B) resilience and personal mastery.
• C) shared vision and systems thinking.
• D) mental models and teachable moments.

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Definitions:

Values

Fundamental beliefs or principles that guide behavior and decision-making, reflecting what is important to an individual or organization.

Interests

Personal or professional areas of attention or concern that motivate individuals to engage in specific activities.

Behavior

The actions or reactions of an individual or system in response to external or internal stimuli.

Culture

The set of shared attitudes, values, goals, and practices that characterizes an institution, organization, or group.