Which of the Following Would Be the Most Effective Response

question 23

Multiple Choice

Which of the following would be the most effective response to Elizabeth?

• A) "I understand how you feel, but you are going to have to change."
• B) "It is unfortunate that you feel this way. Others seem quite excited about the new information."
• C) "It is difficult sometimes to change what we know very well. Sometimes it can be frightening."
• D) "Perhaps I can arrange some more information sessions for you, so you can see just how important this change is to patient safety."

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Definitions:

Behavioural Decision Making

The process of selecting a course of action among several alternatives based on the psychological and social dynamics of the individual or group involved.

Costly Litigation

The process of engaging in legal action that incurs high expenses, often impacting an organization's financial resources.

Implemented Decision

A decision that has been put into action within an organization or strategy.

Cost-Benefit Analysis

Cost-benefit analysis is a financial decision-making process in which the costs of taking an action are compared to the benefits that action will provide.