A Nurse Manager Wants to Decrease the Number of Medication

question 23

Multiple Choice

A nurse manager wants to decrease the number of medication errors that occur in her department.The manager arranges a meeting with the staff to discuss the issue.The manager conveys a philosophy of total quality management (QM) by

• A) explaining to the staff that disciplinary action will be taken in cases of additional errors.
• B) recommending that a multidisciplinary team assess the root cause of errors in medication.
• C) suggesting that the pharmacy department explore its role in the problem.
• D) changing the unit policy to allow a certain number of medication errors per year without penalty.

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Definitions:

Buy-in

The process of gaining agreement on a proposal or plan from all stakeholders and participants.

Looking-glass Self

A concept in sociology suggesting that an individual's self-perception is influenced by how others perceive and interact with them.

Self-concept

The entirety of an individual's thoughts and feelings regarding themselves, including their identity and perception of their own abilities and attributes.

Vicious Cycle

A sequence of reciprocal cause and effect in which two or more elements exacerbate each other, leading to a worsening scenario.