The Nurse Manager Decides to Use a Mediator to Help

question 15

Multiple Choice

The nurse manager decides to use a mediator to help resolve the conflict among staff.Which of the following is a basic strategy for truly addressing this conflict?

• A) Identify the conflicting facts.
• B) Be determined to resolve the conflict.
• C) Schedule a meeting time for resolution.
• D) Have a clear understanding of the differences between the parties in conflict.

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Definitions:

Overgeneralization

A cognitive distortion involving making broad interpretations from a single or few events.

Reframing

A psychological technique involving changing the way a situation is viewed or interpreted to cope with it more effectively.

Phenelzine (Nardil)

A type of antidepressant known as a monoamine oxidase inhibitor (MAOI) used to treat symptoms of severe depression by affecting brain chemistry.