The Unit Manager on 4E Is Concerned About the Performance

question 20

Multiple Choice

The unit manager on 4E is concerned about the performance of Jean,a staff nurse.The manager is not involved directly with Jean,and so she has not been able to determine whether the problem is one of motivation,ability,or both.If Jean lacks ability,which of the following strategies might the unit manager use?

• A) Dismiss or transfer Jean.
• B) Document all problem areas and then discuss with Jean.
• C) Develop appropriate solutions and make recommendations to the human resources department.
• D) Smooth over the problems if they are minor in nature.