Incivility Is a Disruptive Behaviour or Communication That Creates Negativity

question 11

Multiple Choice

Incivility is a disruptive behaviour or communication that creates negativity in the environment and interferes with quality of patient care and safety.The manager can implement steps that help to alleviate uncivil behaviour on a unit.Which of the following would not be an appropriate first step?

• A) Suspending the staff member from work.
• B) Providing written admonishment that is discussed and placed in the employee's file.
• C) Providing verbal admonishment.
• D) Terminating the staff member.

Distinguish between closed and open 12-Step meetings and their appropriateness for different individuals.

Grasp the significance of personal milestones within the 12 Steps, such as utter defeat, owning responsibility, honesty, and the development of hope.

Recognize the spiritual, not religious nature of the 12 Steps and the flexibility in understanding a higher power.

Familiarize with the empirical research on the effectiveness of the 12 Steps among different populations.

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Definitions:

Profit on Resale

The financial gain obtained from selling an asset for more than its purchase price.

Substitute Goods

Products or services that can be used in place of one another, often influencing consumer choice.

Contract Price

The total agreed upon price specified in a contract that one party will pay to another for goods or services.

Code Remedies

Legal solutions or measures provided within a codified set of laws for the enforcement or redress of rights.