When Confronted with the Controversy and the Apparent Poor Morale

question 5

Multiple Choice

When confronted with the controversy and the apparent poor morale of the evening staff,the unit manager decided the staff needed to take some time off.He scheduled holidays for the staff without consulting them.A couple of the staff nurses approached the manager and indicated that the problem was not scheduling,but rather the team leader and her patient assignments.What was the unit manager's first missed step in problem solving?

• A) Not using a problem-solving model
• B) Not considering a number of alternatives
• C) Poor evaluation of outcomes
• D) Incorrect problem identification

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Definitions:

Halo Effect

A cognitive bias in which an observer's overall impression of a person, company, brand, or product influences their feelings and thoughts about that entity's character or properties.

Positive Evaluation

The act of assessing something favorably, highlighting its strengths and merits often in a subjective manner.

Performance Evaluation

The systematic process of assessing an individual’s job performance and productivity in relation to established criteria and organizational objectives.

Punctuality

The characteristic of being able to complete a required task or fulfill an obligation before or at a previously designated time.