Two Nurses Approach Their Manager About a Conflict Regarding the Next

question 9

Multiple Choice

Two nurses approach their manager about a conflict regarding the next month's schedule.The nurses are talking loudly and at the same time.The manager most effectively uses communication skills to resolve the conflict by:

• A)Taking both nurses aside, separately and then together, and charging them with resolving the problem without her direct intervention.
• B)Listening to each nurse speak to the other without interruption and asking clarifying questions to help them resolve the issue themselves.
• C)Separating the nurses, instructing each to decide how the problem can be resolved, and meeting with them the next day.
• D)Calling an emergency scheduling committee meeting and asking volunteers to resolve the conflict between the two nurses.

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