Which of the Following Activities Would Represent a Customer-Friendly Approach

question 25

Multiple Choice

Which of the following activities would represent a customer-friendly approach in a healthcare setting?

• A) Sending a patient with a migraine headache to wait in the emergency room sitting area so that a patient with chest pain can be seen
• B) Repeating patient history information to the admitting clerk, the admitting nurse, and the ultrasound technician
• C) Ensuring that birthing preferences are on file and available when a laboring mother comes in
• D) Providing support to families when a family member is brought into trauma

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Definitions:

Distance Traveled

The total length of the path taken between two points.

Rate

A ratio that compares two quantities of different units, commonly used to describe a time-dependent process such as speed.

Time

A continuous progression of existence and events in the past, present, and future regarded as a whole.

Algebraic Expression

An expression consisting of numbers, variables, and operations but no equal signs.