The Nurse Manager Analyzes the Data from the Patient Satisfaction

question 3

Multiple Choice

The nurse manager analyzes the data from the patient satisfaction surveys.What can a nurse manager do to strengthen service recovery and improve consumer relationships?

• A)Post comparisons of patient satisfaction scores with those of other units on a monthly basis.
• B)Involve the staff in resolving consumer issues quickly and effectively.
• C)Ensure that staff members apologize to patients when they complain about services.
• D)Ask that patients with complaints about services place them in a written format.

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Definitions:

Ancient Chinese Civilization

One of the world’s earliest civilizations, noted for its significant contributions to writing, technology, philosophy, and governance originating thousands of years ago in the Yellow River Valley.

Rice Agriculture

The cultivation of rice as a primary food crop, involving various methods and practices depending on the geographical and environmental conditions.

Preindustrial Societies

Societies characterized by limited technological development, with economies based chiefly on subsistence farming or hunting and gathering.

Smaller Versions

Refers to reduced or miniaturized forms or editions of objects, concepts, or models, maintaining essential features or functions on a reduced scale.