Based on Data from the Patient Satisfaction Survey,the Nurse Manager

question 18

Multiple Choice

Based on data from the patient satisfaction survey,the nurse manager decides that a change should be made in communication with family members.What would be important for a nurse manager to consider when instituting a change to improve customer service?

• A)Assess the perceptions of the nursing staff regarding the particular service problem.
• B)Include community representatives on a planning committee to address the change.
• C)Involve physicians, other healthcare professionals, and ancillary staff.
• D)Review all patient complaints with the nursing staff.

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Definitions:

Theory

A systematic set of ideas intended to explain facts or phenomena, often used as a basis for further investigation or to guide decision-making.

Moral Justice

The principles or ideals of fairness, equity, and righteousness that guide individuals and societies in determining right from wrong.

Division of Labor

Division of labor is the assignment of different parts of a manufacturing process or task to different people in order to improve efficiency.

Social Nature

Refers to the intrinsic aspects of humans that are shaped and influenced by societal interactions and cultural norms.