As a Head Nurse,you Are Concerned About Whether Your Unit

question 14

Multiple Choice

As a head nurse,you are concerned about whether your unit is managing pain well and study the results of a recent patient satisfaction survey very closely.Which of the following findings and approaches might provide useful information for you?

• A) Patients find nurses friendly and accessible; data are aggregated for the institution as a whole.
• B) Data indicate that nurses are responsive to requests for assistance; data are available for the unit and the institution.
• C) Specific questions related to management of comfort are included for the institution as a whole.
• D) The survey asks for a range of responses for the unit and the organization, with a focus on facilities, such as cleanliness and responsiveness of administrative services.

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Definitions:

Expert

A person with extensive knowledge or ability in a particular area or field.

Referent

Something that refers or points to another thing; it can be a symbol or sign that denotes another entity.

Person Power

The influence or capability derived from an individual's personal qualities or resources.

Informal Power

Influence that an individual possesses within a group or organization, not due to their official position, but through other means such as knowledge, personality, or relationships.