Which of the Following Activities Would Represent a Customer-Friendly Approach

question 25

Multiple Choice

Which of the following activities would represent a customer-friendly approach in a healthcare setting?

• A) Sending a patient with a migraine headache to wait in the emergency room sitting area so that a patient with chest pain can be seen
• B) Repeating patient history information to the admitting clerk, the admitting nurse, and the ultrasound technician
• C) Ensuring that birthing preferences are on file and available when a laboring mother comes in
• D) Providing support to families when a family member is brought into trauma

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Definitions:

Gainsharing Plans

Incentive programs that share the cost savings or increased profits with employees, often tied to performance improvements.

Labor Efficiency

A measurement of the output produced by a worker or workforce within a specific timeframe, indicating how effectively labor is utilized in the production process.

Medical Operations

Activities related to the provision of medical care, including diagnosis, treatment, and management of patients' health.

Gainsharing Plans

Employee incentive plans that involve sharing the financial gains from improved productivity, efficiency, or cost-saving measures with employees.