The Following Theory of Organizational Behavior Asserts Customer Satisfaction Is

question 31

Multiple Choice

The following theory of organizational behavior asserts customer satisfaction is the main purpose of the organization:

• A) The autocratic model
• B) Theory X
• C) Theory Z
• D) Total quality management

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Definitions:

Rational-Emotive

A form of psychotherapy that identifies irrational beliefs, challenges them, and encourages the adoption of more rational and self-helping thoughts.

Repressed Material

Thoughts, memories, or impulses that are pushed out of conscious awareness due to being considered psychologically threatening or unacceptable.

Positive Transference

In psychotherapy, it describes the phenomenon where a patient projects favorable emotions towards the therapist, often mirroring feelings associated with other relationships.

Unconditional Positive Regard

Unqualified caring and nonjudgmental acceptance of another.