Which of the Following BEST Describes Total Quality Management

question 39

Multiple Choice

Which of the following BEST describes total quality management?

• A) The principle that quality belongs to each person who creates it while performing a job
• B) The consistency of a product's quality from unit to unit
• C) The sum of all activities involved in getting high-quality products into the marketplace
• D) The process by which a company analyzes a competitor's products to identify desirable improvements
• E) A certification program attesting that an operations process has met rigorous requirements

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Definitions:

Perfect Binding

A method of bookbinding where the pages and cover are glued together at the spine with a strong yet flexible adhesive.

Nonglare Paper

Paper designed to minimize reflection and glare, making printed materials easier to read under various lighting conditions.

Captions and Transcripts

Text versions of spoken word and sound cues in media, with captions being synchronized with the media and transcripts providing a textual representation of the content.

Accessibility

The ease with which people can access and use facilities, services, information, or technologies, especially those with disabilities.