In Which Type of System Must the Customer Be Actively

question 4

Multiple Choice

In which type of system must the customer be actively involved in order to receive the good or service?

• A) Make-to-stock
• B) High-contact
• C) Intangible
• D) Low contact
• E) Operations process

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Definitions:

Committee Of Employees

A group of workers selected or elected to represent the interests of their colleagues, often in discussions with management or in union activities.

Labor Union

An organization of workers formed to protect and advance their rights and interests through collective bargaining with employers.

Critical Industrial Relations

An analytical approach to industrial relations, emphasizing the power dynamics and conflicts between employers and employees, and advocating for transformative changes.

Conflict Over Profits

Disagreements among stakeholders (such as employees, management, and investors) regarding the distribution of an organization's earnings.