In Addition to Understanding the Organization's History and Culture,what Must

question 102

Multiple Choice

In addition to understanding the organization's history and culture,what must a leader understand in order to be effective at strategic leadership?

• A) The external environment
• B) The needs of stakeholders
• C) The advantages to virtual leadership
• D) The hiring process
• E) How men and women respond to various leadership styles

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Definitions:

Human Capital

The skills, knowledge, and experience possessed by an individual or population, viewed in terms of their value or cost to an organization or country.

Intangible Resources

Non-physical assets possessed by a firm, such as brand reputation, intellectual property, and organizational culture, which can offer competitive advantage.

Intangible Resource

Assets that cannot be physically touched or held, such as brand reputation, intellectual property, or organizational culture.

Customer Service

The assistance and support provided by a company to those people who buy or use its products or services.