Effective,knowledgeable Sales Personnel Can Often Be Found in the Sales

question 82

True/False

Effective,knowledgeable sales personnel can often be found in the sales force of specialty stores.

Recognize the relevance of the humanistic perspective in psychology.

Learn about the concept and importance of positive psychology.

Understand the significance of cross-cultural perspectives in examining human behavior.

Recognize the impact of biological factors on psychological processes.

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Definitions:

Communication Gap

A type of service gap; refers to the difference between the actual service provided to customers and the service that the firm’s promotion program promises.

Communication Gap

The difference or misunderstanding that occurs when the message sent is not interpreted by the receiver in the way that the sender intended.

Communications Gap

A mismatch between customers' expectations based on a company's promotional messages and the actual service or product delivered.

Standards Gap

The discrepancy that occurs when the perceived quality or performance of a product or service falls short of the expected or promised standards.