​After Massive Recalls Due to a Floor Mat Problem, Toyota

question 38

Multiple Choice

​After massive recalls due to a floor mat problem, Toyota released feel-good commercials and developed better quality standards to regain its quality image. What stage in RADAR was Toyota engaging in?

• A)​Recognize
• B)​Avoid
• C)​Discover
• D)​Answer
• E)​Recover

---

Definitions:

Tone Modifiers

Elements used in speech or writing that adjust or alter the mood, attitude, or sense of urgency conveyed by the message.

Webcast

A media presentation distributed over the Internet using streaming technology to broadcast to a large, simultaneous audience.

Audience Participation

Involving the audience actively in presentations, performances, or events, enhancing engagement and interaction.

Live Video

A technology that allows instant broadcasting of events in real-time over the Internet.