Which of the Following Is Not One of the Steps

question 116

Multiple Choice

Which of the following is not one of the steps suggested in the text for improving the reliability and objectivity of direct observations of behavior?

• A) Select limited aspects of behavior upon which to focus observations.
• B) Train the observers in identifying and classifying the behavior to be observed.
• C) Train the observers to remember the significant details of the behavior for recording at the end of the observation period.
• D) Divide the observation into short segments for classifying and quantifying observations.

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Definitions:

Silent Customer

A consumer who does not vocally express dissatisfaction with a service or product, often providing little feedback that businesses can act on.

Attitude

A consistent pattern of thoughts or emotions regarding a person or thing, usually manifested in how one acts.

Internal Customers

Employees or departments within an organization that serve other employees or departments, treating them as customers to fulfill their internal needs and demands.

Delivering Bad News

The process of communicating unfavorable or upsetting information to someone in a thoughtful, empathetic, and clear manner.