The Busy Day Don Askey, Plant Manager at All Packaging Ltd, Sighed as Ltd

question 24

Multiple Choice

The Busy Day
Don Askey, plant manager at All Packaging Ltd, sighed as he sipped his first cup of coffee at 5 am and read his agenda for the day.He is giving two company tours in the morning; the first to a newspaper journalist who is writing a story on the new plant expansion and has several questions, and the second to a group of All Packaging Ltd managers from the head office.He then has a meeting with unit manager, Phil Johnson, to discuss Phil's recent drop in performance (a task he always hates) .Next, he is spending a couple of hours reviewing the trade journals he receives from his packaging and logistics association and writing up a brief synopsis for his presentation next week to the Division President.Finally, in late afternoon, he will be reviewing the new equipment malfunction and deciding whether to bring in extra people to get the equipment running as soon as possible.Whew! Just another day in the glamorous life of a manager.
-Refer to The Busy Day (Scenario) .When Don was meeting with Phil to discuss his performance concerns, he was operating in which management role?

• A)disturbance handler
• B)figurehead
• C)spokesperson
• D)leader
• E)monitor

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Definitions:

Enforces Solution

A method of conflict resolution where an external authority imposes a decision on the disputing parties.

Disputant Satisfaction

The level of contentment or happiness that disputing parties feel regarding the outcome of their conflict resolution process.

Mediation

A process where a neutral third party helps disputants come to a consensus on their own, rather than imposing a solution.

Mediation

A form of conflict resolution where a neutral third party assists the disputing parties in reaching a voluntary, mutual agreement.