A Look Back Cindy Reynolds, Tired from Working with Customers All Day, Decided

question 91

Multiple Choice

A Look Back
Cindy Reynolds, tired from working with customers all day, decided to take a 15-minute nap to help clear her head before the 4:15 managers' meeting.Her company had recently begun a re-engineering process as well as other changes requiring copious management input.As she leaned back in her chair, she wondered if management science had always been this way and how it all began.As she napped, she dreamed that, along with 'Spirit of Management Past' as her guide, she was travelling in the 'Management Way Back Machine' that took her back through management history.
-Refer to A Look Back (Scenario) .One of the earliest sites Cindy visited was Adam Smith's home, author of The Wealth of Nations, which suggested that organisations and society would gain from ________.

• A)time management
• B)division of labour
• C)group work
• D)quality management
• E)time and motion studies

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Definitions:

Double-entry Bookkeeping

A bookkeeping technique in which each transaction is recorded by entering corresponding and opposite amounts in two different accounts.

Professional Collections

The process of pursuing payments of debts owed by individuals or businesses, often conducted by specialized agencies or departments.

Co-payment

A specified amount the insured must pay toward the charge for professional services rendered at the time of service.

Deductible

An amount to be paid before insurance will pay.