The New Business Lois Has Started on Her Own Children's Clothing Manufacturing Company.She

question 9

Multiple Choice

The New Business
Lois has started on her own children's clothing manufacturing company.She is a bit nervous but is confident that the company will succeed.Lois plans to implement a total quality management program in her company.To launch the program, she develops a series of training workshops for her managers.
-Refer to The New Business (Scenario) .In the second workshop, Lois explains the key principles of total quality management.Which of the following is she most likely to mention?

• A)intense focus on the customer
• B)discipline of employees
• C)focus on work products rather than processes
• D)reduced attention to complaint resolution
• E)achieving production budgets

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Definitions:

Job Performance

The effectiveness with which job incumbents execute their job tasks and responsibilities.

Marker Variable

A variable used as an indicator or proxy for another variable in statistical analyses.

Years of Education

The total number of academic years an individual has completed as part of their formal schooling.

Conscientiousness

One of the five major personality traits, characterized by being organized, responsible, and reliable.