________ Is the Generic Term Used to Describe the Quality

question 7

Multiple Choice

________ is the generic term used to describe the quality revolution that swept through the business and public sectors during the 1980s and 1990s.

• A)Ethno quality management
• B)Total quality management
• C)Hyper quality management
• D)Partial quality management
• E)Qualitative quality management

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Definitions:

High-context

A communication style where much of the information is understood through context, non-verbal cues, and shared experiences rather than explicitly stated in the message.

Verbal Communication

The process of conveying messages or information through spoken words.

Nonverbal Signals

Forms of communication that do not involve words but convey messages through gestures, postures, and facial expressions.

Ethical Standards

The set of principles and guidelines that govern the behavior of individuals and organizations, ensuring actions are morally right.