The New Business Lois Has Started on Her Own Children's Clothing Manufacturing Company.She

question 9

Multiple Choice

The New Business
Lois has started on her own children's clothing manufacturing company.She is a bit nervous but is confident that the company will succeed.Lois plans to implement a total quality management program in her company.To launch the program, she develops a series of training workshops for her managers.
-Refer to The New Business (Scenario) .In the second workshop, Lois explains the key principles of total quality management.Which of the following is she most likely to mention?

• A)intense focus on the customer
• B)discipline of employees
• C)focus on work products rather than processes
• D)reduced attention to complaint resolution
• E)achieving production budgets

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